Refund and Cancellation

Exchange
All our products which come under the below-mentioned categories will be eligible for an exchange.
 
Wrong Order
Damaged Product
 
Please inform us within 48 hours of receipt of order. Raise a request on care@nutsovermutts.com with photos and details.
 
Pause delivery
As a subscriber, you can pause your delivery. Please inform us 48 hrs before the scheduled delivery.
Call us to confirm your request 9819002589.
 
Refund and Cancellation
In the event that you want to cancel your subscription in the middle. We will happy to refund the full amount of undelivered meal packs. We will not refund the money for orders that have already been consumed.
 
All refunds are processed within 7 working days. We normally credit the money in your bank / mode of payment processed or in your wallet as per preference
 
Please raise a request on care@nutsovermutts.com
 
Money Back Guarantee
In the event that your dog does eat the food, we will be happy to refund your money. Applicable for all first-time customers and trial packs.
Please raise a request on care@nutsovermutts.com
 
Our Customer Service Representatives available on Chat / Phone. Feel free to discuss the right meal plan for your dog.